Three ways to reach us

Trickz Casino contact details for players in the United Kingdom

Reach Trickz Casino by live chat, e-mail or phone, and our team answers 24 hours a day, 7 days a week, in English.

Contact support now Fully licensed, 256-bit secure

Paid out today

858,469 £

5,087 Playing now

Licensed & regulatedGaming Control Board Curaçao licence OGL/2014/3917/594 since 2014, audited by GLI and eCOGRA.

Fast payoutsAverage withdrawal processed in 6 minutes. £63,000 maximum per transaction.

Data protection256-bit SSL encryption on every session, payment, and personal detail.

Reach a person

Which way should you contact Trickz Casino?

Pick the channel that matches your question, and you will know what to expect before you start.

Start the live chat

Best for a quick question while you are logged in, and the answer usually arrives within 3 minutes during any hour of the day or night.

Start chat

Trickz Casino e-mail support

Best for anything with documents or attachments, writing to [email protected], and a reply typically lands within 8 hours.

Write to us

Can I speak to someone?

Best for anything urgent or fiddly, calling +44 20 3430 6252 and speaking to someone, usually within 5 minutes, on GMT.

Call us

Six local facts

You are in the United Kingdom and need a quick answer

Use this when you want to check who is behind the site and how to reach help locally.

How to reach us

Local phone+44 20 3430 6252

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2014/3917/594

Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Speak to people outside the casino

Gambling can tip from entertainment into something harder to control, and a casino is not the right place to treat that. GamCare, BeGambleAware and GAMSTOP are independent of Trickz Casino and give free, confidential help across the United Kingdom.

GamCare. Free counselling and one-to-one advice for anyone in the United Kingdom whose gambling has become a problem.

BeGambleAware. Confidential guidance that points you towards the right local support and practical tools for staying in control.

GAMSTOP. A self-exclusion register that can block you from licensed gambling sites for a period you choose.

Reach the right desk first

Skip the switchboard, not the answer

Use this list when your question belongs to one desk rather than the general queue.

Account help

General support team[email protected]

Verification team[email protected]

Money matters

Payments team[email protected]

Other desks

Complaints team[email protected]

Privacy team[email protected]

Partnerships team[email protected]

Answer times

You write at midnight and someone answers

Our counters never close, so a question sent at any hour of your day lands on a desk that is staffed.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first replywithin 3 minutes

All times shown inGMT

E-mail

E-mail address[email protected]

E-mail replywithin 8 hours

Phone

Phone number+44 20 3430 6252

Phone waitabout 5 minutes

When a reply misses the mark

Trickz Casino takes a second look

Use this route when a first answer from our team leaves your question open or your money unaccounted for.

Getting the full story down

Explain in your own words what went wrong to the team on live chat or at the support address, keeping the account details and a short timeline. Nothing is decided until someone has read it through.

Trickz Casino case reference

Ask the person handling your case for a reference number, then keep it beside your messages. A reference ties every later message to the same file and stops you explaining twice.

Can a manager look at this again?

Ask the support team to pass the file to a manager and say what outcome you are after. A manager reviews the record, the payments and the chat on the same file and replies to you directly.

A route to the licensing board

Should the manager's reply still leave you unsatisfied, the Gaming Control Board Curaçao, which licenses us, is the next place to take it. Include the reference and our written answer with your complaint.

Details our team asks for first

Keep these five things within reach so the first reply can settle the matter.

Your registered e-mail address
Your account username or player number
The date and time of the payment in question
A screenshot of the screen you saw
Your verified payment method name

Needing answers tonight

What do you want to know first?

Worth a look when you want the answer without waiting for a reply.

trustHow long after asking does closure happen?+

Closing your account happens once you ask, and our team confirms it in writing. Any balance left on the account is returned to you before the closure is finalised, so check your details first. Nothing is reopened later unless you get in touch to request it.

trustWhat if I want my data deleted?+

Write to [email protected] and say whether you want a copy of your data or its deletion. We reply within the timescales set for United Kingdom players. Some records have to be kept for licensing reasons, and we explain which ones before anything is removed.

trustCan I write in Finnish rather than English?+

English, German, Finnish and Norwegian are all covered by the team. Say at the start which one suits you and the conversation carries on in that language. Written replies follow the same language as your message.

trustWhen does the night shift pick up messages?+

Staff are on hand every hour of every day, including Saturday and Sunday nights. A message sent at three in the morning is read by someone awake in the same building. There is no quiet window when the desk goes unanswered.

trustWhat if a dispute stays unresolved?+

Trickz Casino N.V. holds licence OGL/2014/3917/594 from the Gaming Control Board Curaçao. That number appears on the site and can be checked against the register. Complaints reach us first at [email protected], then the board if we cannot settle it.

Six facts to check

You want to know who holds the licence

This block settles who runs the site, where the licence comes from and where written complaints go.

Company

Legal nameTrickz Casino N.V.

Company number817756 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

License numberOGL/2014/3917/594

Written contact

Support e-mail[email protected]